CUSTOMER SUPPORT
If you would like to tell us about a recent visit or purchase, or contact an internal department please use our webform and email below.
Do you have an enquiry? Please try our PizzaExpress Virtual Assistant, It will help you navigate our FAQs If you don’t find the answer, click on “Contact Us”.
For delivery orders starting with #PE please contact our dedicated Delivery advisors by clicking below. If you ordered delivery via one of our partners websites or App. Please reach out to them initially as they have all your details and will be able to update and resolve any questions about your order.
Are you a member of PizzaExpress Club? If you need support with your App account, Stamps, Stickers or Rewards. Please email us here and we will get back to you shortly
Commonly Asked Questions
Can I use Tesco Clubcard vouchers at PizzaExpress?
Yes, Tesco Clubcard vouchers (once exchanged into PizzaExpress tokens) can be used 7 days a week to pay for your food (not valid on drinks purchases) in all pizzerias in the UK. Tesco Clubcard vouchers cannot be used in conjunction with PizzaExpress Club rewards or any other PizzaExpress promotions, including the lunch menu or lunch menu specific items.
How do I check the balance on my PizzaExpress gift card?
You can check your plastic gift card and E-gift by clicking on the Gifts page found within our More tab on our home page.
Where can I view your offers?
Please sign up to our mailing list to receive promotions and offers Alternatively, please visit our Offers page to view our current offers.
How can I make or amend a booking?
Make a booking online. You are unable to amend a booking online, please contact the pizzeria directly. You can cancel your booking via the link provided in your booking confirmation email.
I am unable to contact my chosen pizzeria.
If you have made a booking, the pizzeria’s email address is within your confirmation email. Alternatively, please attempt to call the pizzeria during non-peak times.
Can I speak with someone at PizzaExpress head office about becoming a supplier?
Customer Services is unable to transfer to other departments so please complete the ‘Be Your Supplier’ section within our online Webform.
Can PizzaExpress donate to my raffle?
We are proud to work with two charity partners in Nordoff Robbins and the Veneziana Fund. Please speak to your local pizzeria to see if they can help you directly.
What are ‘Your Rewards’ and ‘Your Offers’?
The ‘Your Rewards’ carousel will display your tier rewards, which are what you get for being in the Club. You can use them every time you dine or order online via PizzaExpress. And the rewards only get better as you move up the tiers. Other items such as Refer a Friend may also display under ‘Your Rewards’. Any items in the ‘Your Rewards’ carousel may be used together as part of the same order. Minimum spend rules apply. Club member offers will appear in the ‘Your Offers’ carousel and cannot be used in conjunction with rewards or with other offers as part of the same order. For reward and offer specific terms and conditions please check the relevant ticket within the app.
Why can’t I use my 50% offer together with my Loyalty Rewards?
Items appearing under ‘Your Offers’ cannot be redeemed in conjunction with any other rewards or offers as part of the same order. You can use any items in the ‘Your Rewards’ carousel together as part of the same order.